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Conference service manager
What is a conference service manager?
A conference service manager is the person who makes an organization's meetings run: they coordinate meeting rooms, catering, AV, reception and the service teams behind them, set the rules for how rooms and services are booked, and step in when meetings change at short notice.
What the role covers
- Setting up rooms, service providers and booking rules
- Coordinating catering, room setups and AV for important meetings
- Working with reception on expected guests
- Following up on how rooms and services are used
Why the role matters
Meetings involve many teams that rarely sit together. Without someone connecting them, every change becomes a chain of emails and phone calls. The conference service manager is often the person who keeps those teams in sync, and the person colleagues call when something goes wrong.
How AskCody supports the role
AskCody gives conference service managers one platform for rooms, services and visitors, built on the bookings in Microsoft Exchange. Rules, providers and receptions are set up in the AskCody Management Portal, and changes to a meeting reach the teams behind it automatically. See what is meeting management.
Frequently asked questions
Is a conference service manager the same as a workplace experience manager?
The roles overlap. A workplace experience manager looks at the whole office experience, while a conference service manager focuses on meetings and the services around them.
Which teams does a conference service manager work with?
Typically facilities, kitchens and caterers, reception, AV and IT, and finance.
Related terms