Get Started with AskCody

Why a guided start

Buying is easy. Adoption is the work.

A meeting touches the host, reception, catering, AV and facilities. When only one of them is part of the rollout, rooms get booked but not used, and people go back to email. That is why every AskCody customer starts with Assisted Onboarding, and why we bring every team that touches a meeting in from day one.

Every team in from day one

Facilities, IT, reception, assistants, catering and AV agree on how meetings should run before anything is configured.

Microsoft 365 first

We connect Exchange, calendars and Entra ID first, so everyone keeps booking in the Outlook they already use.

Adoption after go-live

Training, follow-up and support continue after launch, so AskCody becomes part of how your teams work.

Implementation

Four phases from signed to live

Your project team and ours work through each phase together. The full implementation guide in our Help Center lists every step, from the first planning session to go-live.

Plan and prepare

Agree your vision, goals and success criteria, set up the project team and timeline, and map the meeting journey.

Goals and success criteria
Project team and timeline
Meeting Journey Mapping

Set up and configure

Connect Microsoft 365 first, then set up every part of the platform your meeting journey needs.

Exchange, calendars and Entra ID
Rooms, booking rules and services
Visitors, Central, Maps and displays

Test and deploy

Test the platform with your project team, adjust it, then roll the Outlook add-ins out to everyone.

Platform test and adjustments
User roles and access in Entra ID
Add-ins deployed to all users

Train and adopt

Train your users, go live, and keep supporting adoption after launch.

Training and end-user adoption
Go-live and your branding
Support after go-live

Read the full implementation guide

Meeting Journey Mapping

We start with how your meetings really run

Meeting Journey Mapping is the starting point for AskCody implementations. We map how meetings happen today, find where they break, and design how they should happen. Then we set up AskCody to match.

A meeting journey map with four lanes, host, reception, service provider and facility staff, from before the meeting to the days after. Friction points such as who tells the kitchen and ghost meetings are marked and resolved, leading to recommendations and AskCody set up for the Exchange integration, booking rules, services and visitors.

1
Bring every team inFacilities, IT, HR, assistants, reception, catering, AV and security, in one room.
2
Start with curiosityAsk how meetings actually happen, not how we believe they happen.
3
Map the as-is journeyEvery step and hand-off, before, during and after the meeting.
4
Find the frictionManual workarounds, ghost meetings and where ownership breaks down.
5
Design the to-beRecommendations for governance, optimization and value creation.
6
Configure and set up AskCodyWe set up AskCody to match your to-be journey: rooms, booking rules, services and reception.

Meeting Journey Mapping workshops are part of Premium Support, and you can also book them on their own. How Meeting Journey Mapping works

Service plans

Choose how much help you want

The platform is the same on every plan. The plan decides how closely our Customer Operations team works with you.

Every customer starts with Assisted Onboarding. Four guided sessions, about six hours in all: planning and preparing your implementation, a guided tour of the platform setup, configuration with our team, and a follow-up to evaluate.

One-time, from $2,200

Basic Support

For teams that like to run things themselves.

Included

In every subscription

Onboarding guides and in-app guidance
Help Center and the AskCody AI Assistant
Live chat and email, 8 am CEST to 6 pm EST
Response within 24 business hours

Recommended

Premium Support

For organizations that want faster adoption and a partner.

From $3,750/year

Or 10% of your subscription, whichever is greater

Everything in Basic Support
Extended onboarding, implementation help and training
8-hour response time in business hours, with priority
Quarterly business reviews
Meeting Journey Mapping

Managed Service

For teams that want us to run the platform with them.

From $11,100/year

60, 120 or 180 hours a year

Setup and tuning of rooms, users, rules and policies
Monitoring and troubleshooting
We manage your Exchange and Entra ID configuration
Combine it with Premium Support if you like

Compare the plans

What you get	Basic Support	Premium Support	Managed ServiceOn top of your support plan
Onboarding
Step-by-step implementation guide and project plan
Help Center articles on every part of the platform
In-app guidance during setup and configuration
Personalized onboarding and configuration by an AskCody expert, throughout your subscription
Ongoing help configuring catering, facilities services, visitors, room equipment and booking policies
Ongoing follow-up and evaluation, with recommendations
Support
Live chat and email support
Priority in the support queue
8-hour response time in business hours
Frequent updates on critical issues until they are resolved
Automatic updates from the AskCody status page
Training
Help Center guides and videos
Train-the-trainer help and materials for super users and admins
Ongoing training tailored to your administrators and users
Account reviews
Optional monthly status and health calls with Customer Operations
Optional quarterly business reviews on goals, insights and the roadmap
Annual health check of your setup and workflows
Monitoring and operations
A dedicated AskCody specialist for support and troubleshooting
Proactive monitoring, optimization and maintenance
Ongoing optimization of rooms, resources, users, rules and policies
Routine performance assessments and adjustments
Feature adoption and updates rolled out for you
Analytics and reporting
Custom reporting and insights on demand
Usage monitoring, scaling the platform as you grow
In-depth utilization and adoption reports
Strategic planning
Business logic workshops and Meeting Journey Mapping
Implementation and management aligned with those workshops
Strategic consultations on your long-term goals
Troubleshooting
Your AskCody specialist troubleshoots your setup for you, starting no later than the next business day
Extended data access
Excel template for extended AskCody Insights statistics
36 months of Exchange meeting history in AskCody Insights from day one
Raw Insights data export through Azure Blob Storage, for Excel or Power BI

Prices in US dollars, excluding VAT. Services included in Premium Support are used within the contract year and do not carry over. See the full support and service catalog or AskCody pricing.

What our customers say about getting started

Kali McBrideProject Manager

Easy to bring on board

“I would describe AskCody as basically a ‘one-stop shop’. It’s all integrated within Outlook for the end user, which is very easy to use... It’s very easy to bring on board. The training was simple, so it was not extensive for the end user to learn and adapt.”

Manager of Workplace ServicesA leading investment management firm

Quiet is how you know it works

“I know it’s been successful because if it’s not successful we’ll hear it loud and clear from our end users, and we haven’t heard that. It’s been very quiet... Staff have commented that it’s a very slick product that looks great and it’s easy to use.”

Kali McBrideProject Manager

Adoption that took care of itself

“The feedback I’ve been getting has been very positive. I would say overall that the adoption has been very successful. Very easy for the end user to pick up and fairly user-friendly, so overall a success.”

Jennie DePhillipsTraining Manager

Even computer-phobic partners feel at home

“With AskCody we have a system based on Outlook which everyone is already familiar with, so training of the end user is painless. The system can be explained in a clear, logical, and relevant way, and assist even computer-phobic partners in feeling comfortable with handling meeting bookings.”

Nané Pr’OutDirector of Information Technology

Live on time, in fact early

“We had to get it implemented by a certain date and we were able to meet that date without going over. In fact, we finished early! So that allowed me to breathe easy that month when we went live.”

Anthony MooreIT Director

One of the best vendor experiences we have had

“Not only is the AskCody product a really good product and the best one that fits our needs, but working with everyone from our account executive to technical resources has been one of the best experiences that we’ve had with a vendor.”

Getting started, answered

How long does it take to implement AskCody?

It depends on how many locations, rooms and services you bring live, and on when your IT team can connect Microsoft 365. Assisted Onboarding itself is four guided sessions, about six hours in all, and in the first phase we agree a project plan and timeline with you. The implementation guide in our Help Center lists every step.

What does our IT team need to do?

Your IT team connects AskCody to your Microsoft 365 tenant, with Exchange, calendars and Entra ID, deploys the Outlook add-ins to your users, and sets up user roles and access with Entra ID. Our team guides you through each step, and the implementation guide describes them in detail.

What is included in Assisted Onboarding?

Four guided sessions, about six hours in all: planning and preparing your implementation (1 hour), a guided tour of the platform setup (2 hours), further support and platform configuration (2 hours), and a follow-up to evaluate the setup (1 hour). It also covers the Help Center, setup best practices and assisted point-and-click configuration. Assisted Onboarding is a one-time fee from $2,200, and every new customer starts with it.

What is the difference between Premium Support and a Managed Service?

With Premium Support, we guide you: personalized onboarding, implementation help, training, faster responses and quarterly business reviews, while your team runs the platform. With a Managed Service, a dedicated AskCody specialist takes on the day-to-day operation for you: rooms, resources, users, rules, roles and policies, and your Exchange and Entra ID configuration. You tell us what you need, and we do it.

Can Premium Support and a Managed Service be combined?

Yes. Premium Support gives you guidance and faster support, and a Managed Service adds a specialist who runs the platform with you. Together they cover both expert advice and hands-on operation.

Do we need Premium Support to buy a Managed Service?

No. You can buy a Managed Service on its own, with Basic Support, or combine it with Premium Support.

Who gives the AskCody specialist access to our platform?

You do. For a Managed Service, you create an AskCody account for the specialist through single sign-on and give it the user roles the work needs. You also make sure the account follows your own security policies.

How are security and audit handled when an AskCody specialist has access?

You give the specialist only the access the work needs, the principle of least privilege, and you review access rights regularly. AskCody monitors the platform with alerts, keeps audit and application logs of the actions taken, and reviews its security measures under its Information Security Policy. Sign-in runs through single sign-on with Microsoft Entra ID, so your multi-factor authentication applies. Read more in our ISAE 3000 assurance report and our commitment to GDPR.

Can unused Premium Support services be carried forward?

No. Premium Support gives you access to our full catalog of professional services throughout the contract year. Sessions and services in the entitlement are used within that year and do not carry over to the next, so plan your engagements within the year to get the most from them.

Can we buy individual services?

Yes. You can buy professional services one by one, without Premium Support, when you have a clear, specific need. If your needs change as your organization and usage grow, Premium Support gives you the whole catalog through the year. See the full support and service catalog.