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Workplace experience manager
What is a workplace experience manager?
A workplace experience manager is responsible for how employees and visitors experience the office. The role brings together space, services and technology: making sure people can find the rooms and desks they need, that meetings and events run smoothly, and that the office is a place people want to come to.
What the role covers
- Office spaces, layouts and seating policies
- Meeting rooms, desks and the tools to book them
- Services such as catering, reception and events
- Feedback and data on how the office is used
How the role is measured
Typical measures include space utilization, how easily people find rooms and desks, feedback from employees, and how well the office supports collaboration on busy days.
How AskCody supports the role
AskCody gives workplace experience managers one platform for rooms, desks, catering and visitors, built on Microsoft Exchange, with workplace analytics on how rooms, desks, services and visitors are used.
Frequently asked questions
Is a workplace experience manager part of facilities?
It varies. The role often sits between facilities, HR and IT.
How is the role different from a conference service manager?
A conference service manager focuses on meetings and their services, while a workplace experience manager looks at the whole office experience.
Related terms