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The meeting Management Blog

Support and services, priced in the open

Every AskCody subscription comes with Basic Support. Add Premium Support for a partner through the year, a Managed Service that runs the platform with you, or single services from our catalog when you need them. Every price is on this page.

  • Basic Support always included
  • A list price on every service
  • Eight services included in Premium
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Browse the catalog

Premium Support

From$3,750/year

Or 10% of your subscription, whichever is greater

  • Eight catalog services included, used within your contract year
  • 8-hour response time in business hours, with priority
  • Quarterly business reviews
  • Meeting Journey Mapping with your teams
Bought one by one, those eight services list at $20,750 together. With Premium Support, you simply use them.
Support plans

Choose how closely we work with you

The platform is the same on every plan. Basic Support suits stable setups with few changes. Premium Support suits organizations where meetings shape the employee and visitor experience and the setup keeps changing.

Every customer starts with Assisted Onboarding. Four guided sessions, about six hours in all: planning your implementation, a guided tour of the platform setup, configuration with our team, and a follow-up to evaluate.

One-time, $2,200

Basic Support

For teams that like to run things themselves.

Included

In every subscription

  • Onboarding guides and in-app guidance
  • Help Center and the AskCody AI Assistant
  • Live chat and email, 8 am CEST to 6 pm EST
  • Response within 24 business hours
  • Catalog services bought one by one
Recommended

Premium Support

For organizations that want faster adoption and a partner.

From $3,750/year

Or 10% of your subscription, whichever is greater

  • Everything in Basic Support
  • Eight catalog services included every year
  • 8-hour response time in business hours, with priority
  • Quarterly business reviews
  • Meeting Journey Mapping

Managed Service

For teams that want us to run the platform with them.

From $11,100/year

60, 120 or 180 hours a year

  • Setup and tuning of rooms, users, rules and policies
  • Monitoring and troubleshooting
  • We manage your Exchange and Entra ID configuration
  • Combine it with Premium Support if you like

Compare every detail of the plans on Get started with AskCody.

Service catalog

Professional services, one by one

Buy a service when you have a clear, specific need. Services marked as included in Premium Support are part of Premium at no extra cost, used within your contract year.

Onboarding and implementation

Assisted Onboarding

$2,200

One time

Four guided sessions that take you from signed to set up: planning, a guided tour of the platform setup, configuration with our team, and a follow-up. Every new customer starts here.

Assisted Onboarding, Implementation and Adoption

$6,700

One timeIncluded in Premium Support

Onboarding plus a project plan to go-live, configuration guidance, stakeholder involvement and adoption activities, so AskCody becomes part of daily work.

Typical need: You want structure, change management and communication guidance for your rollout.

Re-implementation

$5,000

As neededIncluded in Premium Support

A fresh start for your setup: updated configuration, a better structure and best practices re-established, aligned with how your business works now.

Typical need: Your meeting policies or room structure changed, and your setup must be rebuilt.

Integration, migration and data

Integration Package

$850

AnnuallyIncluded in Premium Support

A Customer Operations specialist plans, configures and validates the integrations between AskCody and Microsoft 365 or other supported systems.

Typical need: You want an expert to check that Exchange and user provisioning keep running smoothly.

Conversion and Migration Package

$2,500

One time

Guidance through technical migrations, such as Azure AD to Entra ID, EWS to Microsoft Graph, or a legacy booking tool, with data integrity and continuity.

Typical need: You move to a new tenant or restructure your directory.

Extended Insights Package

$900

AnnuallyIncluded in Premium Support

Setup and practical use of AskCody Insights, data exports and dashboards, so you can see utilization, behavior and performance, and act on it.

Typical need: You want to see how rooms are used and where improvements matter most.

Workshops

Meeting Journey Mapping

$3,400

AnnuallyIncluded in Premium Support

A workshop that maps your meetings end to end, from booking to follow-up, finds where they break, and recommends governance and improvements.

Typical need: You want to understand how meetings really run, who is involved and which policies apply.

Workplace Behavior and Nudging Workshop

$1,400

AnnuallyIncluded in Premium Support

Practical guidance on engagement and behavior change when you introduce or expand AskCody: aligning stakeholders and embedding new ways of working.

Typical need: You want better meeting habits and a smoother meeting flow.

Training

Onsite Training Day

$1,800

AnnuallyIncluded in Premium Support

A full day of training at your office for administrators, workplace teams and other stakeholders, built around your setup and workflows.

Typical need: You want to train service staff, reception or administrators in person.

Bi-annual Online Training Session

$700per 2-hour session

Twice a yearIncluded in Premium Support

Online refreshers for administrators, workplace teams and power users: new colleagues, new features and best practice.

Typical need: You want your internal team to stay sharp and confident.

Customized Training Collateral

$225per hour

As needed

Training material written for your processes, terminology and governance, ready to reuse for onboarding and internal communication.

Typical need: You need guides in your own style for onboarding new employees.

Configuration and customization

Hands-on changes, sized to the job

When you want our team to make the change for you, pick the package that fits the size of the job. Each package is one time, priced by the hours it covers.

Configuration packages

We change settings, templates and rules directly in your AskCody environment, so everything behaves correctly and consistently.

  • Small2 hours$450

    A few clearly defined settings, templates or standard rules.

    Typical need: A few settings change after a small process change.

  • Medium4 hours$900

    Several related settings with dependencies, checked to work together.

    Typical need: Your team reorganizes and several areas need updating.

  • Large8 hours$1,800

    Complex setups across structures, policies and governance.

    Typical need: You update naming, categories and policies across the whole setup.

Customization packages

We adapt workflows, logic and behavior to your business, using the options AskCody already has, without adding complexity.

  • Small2 hours$450

    Minor adaptations of a workflow or behavior.

    Typical need: Adjusting room labels or a display detail.

  • Medium4 hours$900

    Deeper adaptations of workflows, rules and business logic.

    Typical need: Expanding a workflow or adjusting notifications to your processes.

  • Large8 hours$1,800

    Complex requirements across departments, locations or use cases.

    Typical need: A full redesign of room or visitor flows.

Managed Service

Let us run the platform with you

A Managed Service moves the day-to-day operation of AskCody from your team to an AskCody specialist: rooms, resources, users, rules, roles and policies. Buy it on its own or together with Premium Support.

60 hours a year

For smaller organizations with stable setups.

$11,100/year

About 5 hours a month

  • Infrequent changes to rooms, visitor flows or user access
  • Your IT team runs the day to day, we take the specialist tasks
  • An extra set of hands when you need one

120 hours a year

For growing organizations with frequent changes.

$22,200/year

About 10 hours a month

  • Regular updates to room setups, visitor flows and access
  • Routine support and on-demand expertise in one
  • Integration support, configuration and customization

180 hours a year

For large, multi-location organizations.

$33,300/year

About 15 hours a month

  • Central, consistent management across every site
  • Continuous fine-tuning from user feedback and change
  • Strategic planning with our specialists

Prices in US dollars per year, excluding VAT. Services included in Premium Support are used within the contract year and do not carry over.

What our customers say about working with us

Kali McBride, Project Manager
Kali McBrideProject Manager

Easy to bring on board

“I would describe AskCody as basically a ‘one-stop shop’. It’s all integrated within Outlook for the end user, which is very easy to use... It’s very easy to bring on board. The training was simple, so it was not extensive for the end user to learn and adapt.”

Manager of Workplace Services
Manager of Workplace ServicesA leading investment management firm

Quiet is how you know it works

“I know it’s been successful because if it’s not successful we’ll hear it loud and clear from our end users, and we haven’t heard that. It’s been very quiet... Staff have commented that it’s a very slick product that looks great and it’s easy to use.”

Kali McBride, Project Manager
Kali McBrideProject Manager

Adoption that took care of itself

“The feedback I’ve been getting has been very positive. I would say overall that the adoption has been very successful. Very easy for the end user to pick up and fairly user-friendly, so overall a success.”

Jennie DePhillips, Training Manager
Jennie DePhillipsTraining Manager

Even computer-phobic partners feel at home

“With AskCody we have a system based on Outlook which everyone is already familiar with, so training of the end user is painless. The system can be explained in a clear, logical, and relevant way, and assist even computer-phobic partners in feeling comfortable with handling meeting bookings.”

Nané Pr’Out, Director of Information Technology
Nané Pr’OutDirector of Information Technology

Live on time, in fact early

“We had to get it implemented by a certain date and we were able to meet that date without going over. In fact, we finished early! So that allowed me to breathe easy that month when we went live.”

Anthony Moore, IT Director
Anthony MooreIT Director

One of the best vendor experiences we have had

“Not only is the AskCody product a really good product and the best one that fits our needs, but working with everyone from our account executive to technical resources has been one of the best experiences that we’ve had with a vendor.”

Support and services, answered

What is included in Basic Support?

Basic Support is included in every AskCody subscription. You get onboarding guides, in-app guidance in the Management Portal, the Help Center and the AskCody AI Assistant, and support by live chat and email from 8 am CEST to 6 pm EST, with a response within 24 business hours. You can buy any service from the catalog when you need it.
What does Premium Support include?

Everything in Basic Support, plus an 8-hour response time in business hours with priority, quarterly business reviews, and eight services from the catalog included every contract year. Premium Support costs a fixed yearly fee or 10% of your subscription, whichever is greater (see the plans above). If your number of licenses changes, the Premium Support fee follows at 10%.
Which catalog services are included in Premium Support?

Assisted Onboarding, Implementation and Adoption, Re-implementation, the Integration Package, the Extended Insights Package, Meeting Journey Mapping, the Workplace Behavior and Nudging Workshop, an Onsite Training Day, and the Bi-annual Online Training Sessions. Assisted Onboarding, the Conversion and Migration Package, Customized Training Collateral and the configuration and customization packages are bought separately.
Can unused Premium Support services be carried forward?

No. Services included in Premium Support are used within the contract year they belong to and do not carry over to the next year. That keeps capacity fair across our customers, so plan your sessions within the year to get the most from them.
Why is Assisted Onboarding required?

Because a good start decides how fast your teams adopt AskCody. Assisted Onboarding is four guided sessions, about six hours in all, and every new customer starts with it, also with Premium Support or a Managed Service. It is a one-time fee, listed in the catalog above.
Can we buy individual services without Premium Support?

Yes. On Basic Support, you buy services one by one when you have a clear, specific need. If you expect to use more than a couple of services a year, Premium Support usually costs less than buying them one by one.
What is the difference between Premium Support and a Managed Service?

With Premium Support, we guide you: training, faster responses, business reviews and the included services, while your team runs the platform. With a Managed Service, an AskCody specialist takes on the day-to-day operation for you: rooms, resources, users, rules, roles and policies, and your Exchange and Entra ID configuration. You can buy a Managed Service on its own or combine it with Premium Support.
How many Managed Service hours do we need?

60 hours a year suits smaller organizations with stable setups, 120 hours suits growing organizations with frequent changes, and 180 hours suits large, multi-location organizations with complex setups. A consultant can help you size it from how often your rooms, visitor flows and access rules change.
How are support and services billed?

Support plans and Managed Service are billed annually with your subscription. We notify you about your renewal three months before the end of your subscription period. Prices are in US dollars, excluding VAT. See AskCody pricing for the platform itself.

Not sure what you need?

Tell us how your meetings run today. A consultant helps you choose the plan and services that fit, and gives you a clear quote.
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