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Introducing the New AskCody Service Model
When meeting management becomes mission critical, support can no longer be an afterthought. It becomes a strategic investment in employee experience, productivity, and the health of your workplace operations. That is why we are proud to introduce a renewed and more powerful service model that gives customers both clarity and choice. Two strengthened support tiers. One expanded catalogue of professional services. And a far easier path to unlocking the full value of AskCody.
This new model is designed for one purpose. To help you run a world class meeting management environment without complexity, uncertainty, or hidden hurdles.
Two Levels of Support. Two Different Mindsets.
Basic Support
Basic Support remains the essential foundation for customers with smaller, but mature, stable setups. It ensures that your AskCody environment runs reliably and that help is available when you need troubleshooting or guidance. It covers the core and follows our standard SLA. Nothing more, nothing less. For organizations with low change, few integrations, and limited internal complexity, this tier is perfectly sufficient. And support is still available 24/7.
Premium Support
Premium Support, on the other hand, are built for organizations that expect more, and wants to maximize their intestment in Meeting Management. If Meeting Management influences employee experience, real estate performance, support volume, visitor experience, or executive expectations, then Premium is the natural fit. This is where the value multiplies and accellerates.
Premium Support include everything from proactive optimization to hands-on configuration help, workspace audits, integration support, training, strategic consulting, and tailored guidance from our experts. It is a fully inclusive model. One investment. Unlimited access to the services your workplace needs to evolve, adapt, and perform at scale. Just like the all-you-can-eat buffet.
Premium Support now begins at $3,750 or 10% of the annual license value. Compared to buying these services individually, the cost efficiency is clear. Most customers recoup the value several times over within months simply by avoiding the piecemeal purchases otherwise required.
Now consider the alternative. How often do priorities shift. How often does your environment change. How often do new needs arise that you cannot predict at contract signing. Premium Support remove the tradeoffs. Everything is included. Everything is accessible. Everything is designed to keep you ahead of the curve.
You can read much more about our Support Tiers here.
Adding a Full Catalogue of Professional Services
Available A La Carte or Included in Premium
Our Customer Operations Team now offers a comprehensive catalogue of professional services, all centered on helping you extract more value from your meeting management environment. These include:
- Module implementations and rollout support
- Advanced configuration and best-practice optimization
- Integration advisory for Microsoft 365, Exchange and Entra ID, IT workflows, and facility processes
- Workplace and meeting flow design consulting
- User adoption programs and training
- Environment audits, health checks, and performance reviews
- Strategic support during reorganizations, office moves, or governance changes
Customers on Basic Support can access any of these services individually, selecting only what they need, when they need it. This flexibility is intentional. It ensures that even the most specialized request is available on demand.
But here is where the logic becomes unmistakable. Purchasing these services a la carte makes sense only for smaller, simple environments. Once you need more than a couple of line items per year, Premium Support become dramatically more cost effective. It becomes your “all you can eat” model, but for operational excellence.
Instead of deciding, delaying, or deprioritizing improvements because of budget constraints, Premium customers simply act. They move faster. They optimize more. They involve experts earlier. They reduce risk. They create better workplace outcomes.
The Updated Service Catalogue
|
Service |
Description |
Frequency |
Example Use Case |
Included in Premium |
|---|---|---|---|---|
|
Assisted Onboarding |
Guided onboarding support to ensure correct setup of modules and workflows. |
One time |
You want AskCody configured correctly from day one without putting extra pressure on your IT team. |
|
|
Assisted Onboarding, Implementation and Adoption |
Full onboarding combined with rollout support and user adoption activities. |
One time |
You want structure, change management support, and communication guidance for a smooth rollout. |
|
|
Re-implementation |
A complete reconfiguration of your environment when your organization has changed or your setup no longer fits your needs. |
As needed |
Your meeting policies or room structure changed and your AskCody setup must be rebuilt. |
|
|
Integration Package |
Annual review and optimization of integrations such as calendars, directories and visitor systems. |
Annually |
You want an expert to ensure that Exchange Setup and user provisioning continue to run flawlessly. |
|
|
Small Customization Package |
Minor system customizations. |
One time |
You need a small enhancement like adjusting room labels or basic display customization. |
|
|
Medium Customization Package |
Moderate complexity customizations. |
One time |
You want to expand workflows or adjust notifications to match your internal processes. |
|
|
Large Customization Package |
Heavy, multi-step custom solutions. |
One time |
You need a full workflow redesign or a large-scale customization of room or visitor flows. |
|
|
Small Configuration Package |
Minor configuration changes. |
One time |
You need a few settings updated as part of a small internal process change. |
|
|
Medium Configuration Package |
Broader configuration adjustments. |
One time |
Your team reorganizes and you need multiple modules updated accordingly. |
|
|
Large Configuration Package |
Full reconfiguration of modules or environments. |
One time |
You update naming conventions, categories and policies across the entire setup. |
|
|
Conversion / Migration Package |
Migration of data or settings from an old environment to a new one. |
One time |
You move to a new tenant or restructure your directory and need your configuration migrated. |
|
|
Extended Insights Package |
Annual analytics package for usage insights and improved decision-making. |
Annually |
You want to understand how rooms are being used and where improvements will have the most impact, including feature consumption and adoption. |
|
|
Onsite Training Day |
Full on-site training day tailored to your specific users and setup. |
Annually |
You want to train service staff, front desk teams or administrators in person. |
|
|
Bi-annual Online Training Session |
Two annual online training sessions for superusers and admins. |
Bi-annually |
You want recurring refreshers to keep your internal team sharp and confident. |
|
|
Customized Training Collateral |
Tailored training materials aligned with your environment. |
As needed |
You need branded guides for onboarding new employees. |
|
|
Workspace Trends & Recommendations |
Insights and practical learning on changing and driving behavior in an organization |
Anually |
You want a report showing how to improve meeting flow efficiency, and best practices on how to improve workplace behavior. |
|
|
Meeting Journey Mapping Workshop |
Advisory engagement to optimize end-to-end meeting processes and drive consumption. |
Anually |
You want to understand how work works, especially on meetings and the entire journey of meetings in your organizaton from A-Z, involved stakeholders, tasks, policies, and requirements. |
|
Why This Shift Matters
Modern Meeting Management touches everything. Employee experience. Space utilization. Support load. Operational predictability. Real estate strategy. Hybrid friction. Executive expectations.
The organizations that consistently win are the ones that treat this domain as a capability to be strengthened, not a system to be maintained.
With this new service model, you can choose your path. Incremental improvements with Basic Support. Or full access to the people, knowledge, and strategic guidance that unlock the real potential of your workplace with Premium Services.
So the question becomes. What would your organization gain if expertise was never limited. What possibilities open when optimization is not a cost line item but an included advantage.
Clarification on Annual Service Usage
Premium Support gives customers unlimited access to our catalogue of professional services throughout the contract year, much like an all-you-can-eat buffet where you are free to choose whatever you need, whenever you need it. To ensure fairness and capacity planning across our customer base, any sessions or services that are included as part of the Premium Support entitlement must be consumed within the same contract year they are allocated. Unused sessions or services cannot be carried forward into the following year. In practical terms this means that while you have access to the full menu of services during your Premium Support period, what is not used by the end of that year expires and will not be available for use in the next year. This policy encourages planning your engagements within the annual cycle to maximise value and aligns with standard professional services practices across SaaS support frameworks.
