Set When Pre-Registered Visitors Are Notified

You can now decide exactly when visitors receive their pre-arrival message by email or SMS.

Until now, all pre-registered visitors were notified 30 minutes before their visit. With this update, you can choose how far in advance those messages go out for each reception, from a few hours to several days before the meeting.

This update makes it easier to tailor communication to your visitors and how your locations operate. Some receptions might want to send practical details a few days before a visit, especially if guests need parking instructions, access cards, or security clearance. Others may prefer a short reminder just before arrival.

For example, your headquarters might notify guests two days in advance with directions and parking details, while a smaller office could send a simple reminder one hour before the meeting. AskCody automatically takes care of both email and SMS for all visitors registered through the Visitors add-in for Outlook. If a visitor is added after your chosen window (for instance, if the setting is three days before and the visitor is added one day before), they will simply receive the message immediately.

You can adjust the timing individually for each reception, so every location can manage communication in its own way. Visitors registered at the front desk are not affected and will continue to receive notifications based on the time you select at check-in.

A smarter way to manage visitor communication

With custom notification timing, you decide when visitors receive the information they need. Each lobby can adapt to its own flow, whether it is sending early details for complex visits or quick reminders for simpler ones.

This keeps visitors better informed and helps receptions spend less time following up and giving the right context.

Want to try it? Go to Admin Center → Visitors → Receptions, open a reception, and choose when pre-registered visitors should be notified.