Upcoming Change: Transition from EWS to Microsoft Graph for Exchange Online

Microsoft has announced the retirement of Exchange Web Services (EWS) for Exchange Online. You can read Microsoft’s official announcement here.

AskCody currently uses EWS for parts of our Exchange Online integration. To ensure continued compatibility and stability, we are upgrading our platform to use Microsoft Graph instead.

What this means for you

We are actively working on updating our Exchange Online integration to fully support Microsoft Graph.

Once this upgrade is ready, customers using Exchange Online will need to update their connection to ensure uninterrupted service. The process will require action from your Microsoft 365 administrator.

There is no action required at this time.

What happens next

Within the next few months, we will share more details as soon as the upgrade is available, including:

• Clear timelines
• Step-by-step instructions
• Guidance on what your organization needs to do

Our goal is to make the transition smooth and predictable, and we will provide sufficient notice before any action is required.

If you have any questions in the meantime, our support team is ready to assist.

We will keep you informed.