The AskCody Copilot

Bringing Cody to life: AskCody’s AI vision

In today’s IT landscape, AI isn’t just a buzzword, it’s a business imperative. From customer service chatbots, to predictive analytics and workflow automation, or content creation, AI is transforming how companies operate, innovate, and compete. To stay relevant and deliver meaningful value, every modern software platform must weave AI into its core functionality.

At AskCody, we’ve of course asked ourselves the questions how, and when, AI should become an integral part of AskCody too, bringing “Cody” to life as an AI assistant or CoPilot.

While AI is a powerful enabler, it’s important to remember that AI is a means to an end - not the end itself. Simply adding AI for the sake of trendiness misses the point. At AskCody, we believe AI must be applied deliberately and with intent to solve real, relevant problems and to create meaningful value for our users.

Whether it’s simplifying complex meeting workflows, automating routine tasks, or enhancing support and onboarding, AI should make the experience faster, smarter, and more intuitive, than what is possible today. If it doesn’t improve outcomes or ease the user’s day-to-day challenges, it’s just noise or added friction. Our focus has therefore been on practical AI that drives real impact - not just AI for the headline.

At AskCody, we don’t see AI as a standalone feature or a “nice-to-have.” We see it as foundational to our vision of smarter meeting management and workplace productivity.

In the last 12 months, we've been testing, developing, learning, failing, training, trying, improving, iterating, creating and now, we’re about to launch the first AI features to AskCody.

We dream big and of course envision how AI can transform meeting management and meeting scheduling, but we’re starting small.

Introducing the AskCody Augmented Customer Success Agent

AskCody’s Augmented Customer Success Agent is the first key pillar of our AI strategy designed to transform how we support, guide, and empower customers across their journey with our platform. We’ve been building, and are now launching, an AI-powered assistant, an augmented Customer Success Agent, supplementing our Customer Operations Team, that functions as an always-on, hyper-personalized support layer, integrated directly into the platform.

Test it out here! Just open the Copilot in the side panel on your right side of the browser.

The Copilot is going live inside your AskCody Management Portal on June 1st.

Meanwhile you can start getting familiar with it on AskCody.com/Copilot

What is the Augmented Customer Success Agent? 🤖

The Augmented Customer Success Agent is a smart, AI-driven assistant that:

• Guides users through setup, adoption, and best practices. It’s trained on more than 800 articles, docs, and content from our comprehensive Help Center and technical documentation
• Answers contextual questions in real time, directly in the platform.
• Acts as a first-line support rep, reducing wait times and providing answers imidiately.
• Our first version of a CoPilot - not a chatbot or FAQ search engine, but a deeply integrated digital assistant trained on:
• AskCody’s deep product knowledge and extensive documentation.
• Best practices in meeting and workspace management.

By intention, it’s not trained on any user or customer data, and no personal data is being processed, as our AI assistant is basically our Customer Success Team, our Solution Engineers and Product Experts, (and our Founder), who has emptied their brains and taking 15 years of experience boiled into a digital, always-on AskCody assistance focusing on:

🧭 Onboarding guides and customized user guides on any language: Helps new users understand and configure AskCody quickly and correctly.

🛟 Real-time support: Provides in-app answers to user questions without the need to file a support ticket.

📈 Adoption coach: Encourages users to explore underused features, complete workflows, and drive ROI.

🤝 Customer success partner: Helps users get value continuously - not just at setup, but through ongoing use.

In short: AskCody’s Augmented Customer Success Agent is not just support - it’s a built-in partner helping customers win with AskCody, every step of the way.

Is it perfect yet? No! It may be hallucinating or answer kind of guesswork-ish... But we're continuously training and improving it. And please remember: No agent or AI is being better than how it's being prompted (and trained).

Next step of our AI vision

Our AI assistant, or Augmented Customer Success Agent, is only the first step in rolling out our AI vision. For the next step, we’re inviting users and customers into a co-creation phase.

Check out what’s next in this video below, and join the movement on how AI can transform meeting management.

In the next iterations, the AI assistant will evolve to a true CoPilot, that will:

• Understand and analyze usage patterns to trigger next-best actions.
• Help both end-users and administrators with tailored insights.
• Proactively nudges users to take action when needed (e.g., finalize a service request, confirm a tentative meeting).
• Execute actions and functions, like:
  • Suggesting rooms based on booking patterns.
  • Forecasting needs for services or catering.
  • Automatically resolving conflicts and handling service assignments.
  • Checking in guests and visitors

When ready, launching and enabling these features, will be consent based per customer, so that every customer is in full control of their data and data processing.

AI is not just a small part or building block of AskCody’s roadmap - it’s a compass guiding our evolution toward a smarter, more autonomous, and deeply personalized meeting management experience. And now, we’re taking the first steps.

We’re so excited about this launch and eager to hear your feedback.

Let us know what you think!

Useful Prompts 

• Office Optimization: "Our utilization dashboard shows Room 402 has a 40 % no-show rate—how do I enable mandatory on-screen check-in for that one room only, with auto-release after 10 minutes?"
• Change-management & Automation: "How do I change the meeting time after I’ve already ordered services so the kitchen gets updated automatically?”
• Policy-enforcement Rules (lead-times / auto-release): "How can we enforce a 24-hour lead-time for food orders and a 10-minute auto-release rule for no-show rooms, except in the executive suite?"
• Utilization Analytics & No-show Reduction: "How do we cut our 30 % conference-room no-show rate in half?"
• Hybrid-meeting Enablement & VC Integration: “How do we nudge organisers to add a Teams link and reserve a VC-equipped room in one click?”
• Implementation Readiness & End-to-end Testing: "What’s the cleanest way to practise our whole workflow before we go live?"
• Visitor-flow Optimization & Lobby Throughput: Our lobby must clear 120 guests in 15 minutes for the annual analyst day—what kiosk and host-notification settings hit that SLA?