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Andreas Rahbek Mar 25, 2022 7 min read

Product Update March 2022

This is your March product update on the AskCody platform. The purpose of the blog is to give you a firsthand view of our product development pipeline. 

 

This blog may include plans, predictions, estimates, or other information that might be considered forward-looking. All forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially.

 

1. NEWS: What Have We Launched

 

1.1 Webinar series: Implementing AskCody

help.askcody.com is the cornerstone in achieving successful implementation. In 2022 we started a webinar series to give you a recorded walkthrough of a complete implementation of AskCody. You can sign up for upcoming webinars or watch the recordings on our implementation guide

email-webinar-implementing-askcody

 

1.2 Solved problem switching from Basic Auth to Modern Auth

Some customers have not been able to switch from Basic Auth to Modern Auth. This issue has now been solved and we recommend all that are using Exchange Online to perform the switch before Microsoft's planned retirement of Basic Auth for Exchange Online in October 2022. Please see this product update post for more information.

Exchange-AskCody-Macbook

 
 
With the latest Edge browser (Version 97.0.1072.55) the silent printing functionality is now working again. This has not been possible for a number of months due to an update to the Edge browser from Microsoft. Please see this status page update post for more information. 
 
microsoft-edge
 
 

2. NOW: What Are We Currently Working On

We are continually improving the core of our platform based on input from our customers. Below you can find the primary things our product and development departments are focusing on at the time of writing.

 

2.1 Working to solve issue when adding expected visitors

Organizations located in the New York time zone (EST) are currently experiencing the issue that expected visitors added through the Management Portal, are not added at the selected arrival date, but to the day before. Adding expected visitors from the Outlook add-in works as expected. We have identified the cause and are working on a resolution and all affected customers that have reported this issue will be updated through our support system.

 

2.2 Microsoft Graph Integration

Our Exchange integration ensures a single source of truth for our customers and is currently built on Exchange Web Services (EWS). The successor for EWS is Microsoft Graph and this will be the future gateway for data and intelligence in Microsoft 365. To keep our tight integration to Exchange and open for future innovation on our platform, we are currently working to integrate to Microsoft Graph. This integration continues to be a top priority since it enables other projects like The New Workplace Central.

Macbook-microsoft-graph

 

2.3 The New Workplace Central

We have now started the work to create the New Workplace Central. This includes building the technical foundation and a completely new user interface.  We want to empower facility teams and booking coordinators with an improved layout and user experience by creating a new Workplace Central. This will provide a grid-like overview of all rooms and desk bookings including service requests and notes. The goal is to make it easy to get a quick overview of all activities in the office.

The_new_Workplace_Central

First draft mockup of a grid view in the new Workplace Central

 

2.4 Security, Compliance, and Scalability - major architectural update being finalized

Security and compliance have always been and will continue to be our focus. We are ISEA3000 certified, have taken supplementary measures based on EDPB guidelines, and protect against OWASP top 10 security risks and vulnerabilities.

We are currently finalizing a major architectural update that will keep us at the forefront of technology with the latest security standards, including a number of platform improvements, and enable us to work more efficiently going forward. A service window will soon be announced with the release of this platform update. Stay informed on our product update page and by subscribing to updates on https://status.askcody.com/.

 

3. NEXT: What We Will Work On Next

Soon we will start working on the following product improvements to the platform. Note that this is not an exhaustive list and that we are continuously looking for opportunities to provide other valuable improvements.

 

3.1 Single Sign-On 

To give enhanced security & access control and an improved user experience for end-users we want to implement Microsoft Single Sign-On in the AskCody platform. This will give our users two benefits:

  • Improved security and access control through Microsoft's technology with the option for two-factor authentication. With SSO access management can be overseen from within Azure Active Directory instead of the AskCody portal. 
  • People can use their already familiar Microsoft credentials to login to login to the AskCody portal, not having to remember additional user names and passwords.

Ipad-single-sign-on

3.2 Visitors Internationalization

We want to improve how our Visitor Management handles languages for visitors, receptions, and hosts for large enterprises that either span multiple locations or are situated in multi-lingual areas. This will include sending guiding emails and texts to visitors and hosts in their chosen language. 

 

3.3 Actionable Insights 

We want to make our Workplace Insights more actionable and guide organizations to make valuable workplace improvements based on utilization data and cost estimates. The goal is to make it easy for users to access their data and use it proactively. Read more on How To Benefit From Microsoft Workplace Analytics

 

4. FUTURE: Statement Of Direction 

If you want insight into the future of AskCody and the themes we are prioritizing in our roadmap, check out the Statement of Direction. If you have any wishes for the future focus of our platform, please reach out to let us know. 

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Andreas Rahbek

Product Marketing Specialist, AskCody