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Change management
What is change management?
Change management is the structured approach an organization uses to help people move from the current way of working to a new one. It covers planning the change, communicating why it matters, training and supporting people, and following up until the new way of working is established.
Typical steps
- Define the goal and what will change for whom
- Involve stakeholders and champions early
- Communicate the why, not only the what
- Train, support and remove obstacles
- Measure adoption and adjust
Example: rolling out room booking
Introducing a new room booking process touches everyone who holds meetings. Change management here means agreeing the booking rules, explaining them before launch, giving teams a clear place to ask questions and checking whether bookings move into the new system.
How AskCody fits
Because AskCody works inside Outlook and keeps bookings in Microsoft Exchange, the change for most people is small: they keep booking where they already plan meetings. Booking rules can then be introduced step by step.
Frequently asked questions
What is the difference between change management and adoption?
Change management is the effort to help people change. Adoption is how widely the change is actually taken up.
Who leads change management?
Usually the project owner, supported by HR, communications and the managers of affected teams.
Related terms